Terms & Conditions

Leena Tours will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Leena FZ LLE” maintains the https://leenatours.com/ Website ("Site").
United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

Refunds/Cancelation :
We at leenatours.com rely on you, the customer, to choose carefully and ensure that the deal you select suits your needs, timing and redemption ability. If you decide over time that your voucher is no longer of interest we recommend you to share to some group buying lovers and gift it to a friend or family member.
We value your business, and whilst we aren’t responsible for the quality of the service provided by the merchant or the experience itself, we will do everything we can assist to find the most best for you. So, if something major has let you down Please contact us we’ll do all we can to make things right.

Refunds/ cancelation are accepted in case of the service provider closed or incase of you receive wrong/ defected/ damaged / or not delivered products on time as stated in the deals. 

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Refunds/ cancelation will be done only through the Original Mode of Payment.

Please note that refunds are not applicable in the following cases:

- If your voucher has expired
- If you make a double purchase
- If you change your plans
- If you accidentally purchase a deal
- If you cite personal reasons 

Delivery :
All vouchers & Tickets will be delivered at your email address. 

We promote third-party businesses on our website. This agency agreement means we collect money from customers on behalf of the merchant, and then distribute vouchers for services and products to be provided by these merchants.
The nominated merchant is the seller of the product or service and is only responsible for honoring any voucher you purchase. We make no warranty about the standard or quality of any product or service. We base our promotional material on information provided by the merchant and its affiliates.
Pls. careful with your vouchers and the codes displayed on them. Anyone can redeem your voucher if they have you vouchers codes. Once redeemed, a voucher cannot be used again. If you provide these codes to a business at the time of reservation and don’t honor that reservation time, the business may at its discretion consider the voucher redeemed. So please don’t be late and do not hold your voucher for long. 

Payment Confirmation:
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment

Methods of payments : 
Credit cards : We accept payments online using Visa and MasterCard credit/debit card in AED.
The cardholder must retain a copy of transaction records and Merchant policies and rules.

Paypal : Another secure payments online

Bank Deposit : Another way to pay your order offline. 

leenatours.com  is secured with an SSL as well as secure payment gateway. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. If you have any questions regarding our security policy, please contact our customer help at [email protected] Website User 
By accessing or using leenatours.com , you agree to be bound by and accept without limitation or qualification the following terms and conditions (“Terms and Conditions”). 

1. USER REPRESENTATIONS: Users represent and warrant that they are at least 18 years old and that they possess the legal right and ability to enter into this Agreement and to use the leenatours.com websites in accordance with these Terms and Conditions. 
The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

3. USER’S AGREEMENT: Users agree to maintain the security of their user identification, password and other confidential information relating to their leenatours.com account and to be responsible for all consequences resulting from use of their Account & to notify leenatours.com immediately if users become aware of any unauthorized use of their Account

4. MODIFICATIONS: Leenatours.com reserves all the right to modify this Agreement from time to time. Such modifications will be effective immediately upon notification on this Site. Your continued use of the Site, or any of the materials contained on the site, following such notification will be deemed your conclusive acceptance of the modified Terms and Conditions. 

5. PRIVACY POLICY: leenatours.com collects user’s personal information for the purpose of registering Users for a ‘Deal’ and for processing payment if the Deal is released and collects user’s personal information for future promotional and marketing purposes. We will not share user’s personal information with businesses.. In the event that a user’s correct and accurate personal information is not provided a registration for a deal will not be processed. Users are responsible for ensuring that their details remain current and accurate. A user’s personal information will also be used by us to contact the user to confirm payment has been processed for the deal,

6. EMAIL POLICY: It is assumed upon signing up that you are willing to receive emails from leenatours.com for the confirmation and registration of leenatours.com deals and for receiving newsletter.

7. RESERVATIONS AND CANCELLATIONS: leenatours.com is committed to providing excellent quality services for all relevant parties involved.

8. FEES AND CHARGES: It is a condition of use that businesses will not charge users any additional fees or charges when users register for a deal and it is released other than those fees and charges for collecting payment by paying at home or delivering the products 

9. COPYRIGHT: All material on this Site (collectively “Copyright Material”) is protected by copyright unless otherwise noted and may not be used except as permitted in these Terms and Conditions or in the text on the Site, and is protected under the law. 

10. TRADE MARKS: The trademarks and logos displayed on the Site are trademarks of leenatours.com and/or its affiliates, unless otherwise specified. The businesses promoted on the site provide their own logos and graphics from time to time and they warrant owning the copyright to display these images on our site. Any unauthorized use of the images may violate copyright laws, trade mark laws, the laws of privacy.

11. REGISTRATION: In order for users to be able to access the services offered by leenatours.com at the Site, users must register by completing their registration details in the manner described at the Site. We reserve the right to terminate users’ memberships at any time if users breach these Terms and Conditions. Users agree to ensure that their registration details are true at all times. Specifically, users must notify user update it in our site any change to their registration details. Upon registration, users will need to provide a username and password. 

12. TERM AND TERMINATION: Either users or leenatours.com may terminate a user’s right to use the Site at any time, with or without cause, upon notice. 

13. LIABILITY: leenatours.com and its associated agencies are not liable for any loss, damage, personal injury or death whatsoever (including, but not limited to, direct, indirect or consequential losses) suffered or sustained in connection with: (a) any inaccurate or incorrect information provided by users; (2) any use of the Site or leenatours.com Content; or (c) any use of the services offered or products provided by leenatours.com or its associated agencies; or (d) any act or omission (whether negligent or not) of leenatours.com and its associated agencies or any person associated with any of them; or (e) any failure or delay (including, but not limited to, the use of inability to use any component of the service or the leenatours.com site for reservations); or (f) the performance or non-performance of any restaurant in connection with the leenatours.com service, except for any liability which cannot be excluded by law. 

14. LIABILITY RELEASE AND INDEMNIFICATION: You hereby release and discharge and agree to indemnify: 1) leenatours.com and any related body corporate, 2) leenatours.com ’s organizers, directors, officers, employees and agents; and 3) the other participants and/or users (“Released Parties”), for any personal injury, illness or death, claims, liabilities or expenses of any kind, including reasonable attorney’s fees (and whether accruing to you, your heirs or personal representatives) that are caused or alleged to be caused in whole or in part by reason of an act or omission of any Released Party that arises out of or in connection with your use of the Site, or resulting from any violation of this agreement or any activity related to your account (including infringement of third parties’ worldwide intellectual property rights or negligent or wrongful conduct) by you or any other person accessing leenatours.com using your service account. In no event will leenatours.com’s total liability to you for all damages, losses, causes of action (whether in contract or tort, including but not limited to negligence) exceed the amount paid by you, if any, for accessing this Site. 

15. THIRD-PARTY RIGHTS: The foregoing provisions regarding Indemnification and Waiver, Release and Limitation of Liability are for the benefit of leenatours.com and its CEO, CFO, directors, employees, agents, licensors, suppliers and information providers. Each of these individuals or entities has the right to assert and enforce those provisions directly against you on its own behalf. 

16. Force majeure: leenatours.com and its subsidiaries are not liable for any breach of obligations where there is hindrance or prevention from carrying out obligations by any cause outside their reasonable control, including but not limited to lightning, fire, flood, extreme or severe weather, strike, lock-out, labor dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events). 

17. Governing Law and Jurisdiction: 
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

18. You Can contact us at the following address 
Leena Tours FZE LLE
3208 HDS Tower , JLT
Tel +971 50 6466604
E:mail [email protected]